frequently asked questions (FAQ)
Product Related Questions
Yes, every item on Crafting Gifts is 100% handmade with love and attention to detail.
Yes, we specialize in personalized gifting. You can share your preferences while ordering or contact us directly.
Yes, sample pieces can be arranged on request for bulk or corporate orders. charges for sample may apply accordingly.
We create gifts for all occasions — birthdays, weddings, baby showers, corporate events, festive gifting, and more.
Absolutely! Most of our products come with personalization options like names, messages, or themes.
Shipping Policy Questions
Yes, we offer Pan-India delivery for all our products
Orders are typically processed and shipped within 5–7 business days, Excluding Sunday, depending on the product and customization.
Yes, once your order is shipped, we’ll send you a tracking link via email or WhatsApp.
Express delivery may be available for select products and locations. Please contact us directly to check availability.
Return / Exchange Policy Questions
Refunds/vouchers for customer-initiated order cancellations differ depending on the nature of the product and the timing of the cancellation. Orders cannot be canceled once placed unless Crafting Gifts is unable to fulfill them. If you change your mind after placing an order, the amount of money will be held in your account for redemption towards surprise(s) within 7 Days from the day you placed the order.
In such cases, please contact us within Immediately of receiving the product along with photos. We’ll resolve the issue with a replacement or refund as applicable Provide a Complete Unboxing video of the Parcel ( unedited ) to Claim any issue.
Since our products are handmade and personalized, we do not offer returns or exchanges unless the item is damaged or incorrect.
In case of an approved refund, the amount will be credited back to your original payment method within 7–10 business days.